Terms and Conditions

1. INTRODUCTION AND ACCEPTANCE OF TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the CRE Global website located at https://creglobal.eu (“Website”) and all services provided by CRE Global (“Services”).

By accessing our Website, submitting a case enquiry, or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using our Website and Services.

These Terms constitute a legally binding agreement between you (“Client”, “you”, or “your”) and CRE Global (“we”, “us”, or “our”). These Terms should be read in conjunction with our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

We reserve the right to update, amend, or replace these Terms at any time. The most current version will always be published on this page with the updated effective date. Your continued use of our Website or Services following any changes constitutes your acceptance of the revised Terms.

2. ABOUT CRE GLOBAL

CRE Global is an international digital asset recovery and blockchain intelligence firm specialising in cryptocurrency fraud investigations, scam tracing, and asset recovery services. We operate across Europe and internationally, providing investigative, analytical, forensic, and advisory services to individuals and businesses who have suffered losses as a result of cryptocurrency fraud or digital asset theft.

CRE Global operates as a private investigative and intelligence firm. We are not a law firm, a financial institution, a regulated financial advisor, or a law enforcement agency. Nothing in our communications, website content, or service delivery constitutes legal advice, financial advice, or a guarantee of outcome.

3. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

“CRE Global” means the firm operating under the name CRE Global, its directors, employees, contractors, and authorised representatives.

“Client” means any individual or legal entity that engages CRE Global for Services or submits a case enquiry through our Website or any other channel.

“Services” means all investigative, analytical, forensic, advisory, and asset recovery services provided by CRE Global, including but not limited to cryptocurrency fraud investigation, blockchain intelligence and tracing, scam analysis, asset recovery coordination, and legal documentation preparation.

“Case” means the specific matter or investigation undertaken by CRE Global on behalf of a Client.

“Service Agreement” means the written agreement entered into between CRE Global and a Client prior to the commencement of Services, setting out the specific scope, timeline, fees, and deliverables for a given Case.

“Confidential Information” means all non-public information disclosed by either party in connection with a Case or the Services, including but not limited to case details, investigation findings, personal data, financial information, and strategic methodologies.

“Digital Assets” means cryptocurrency, tokens, NFTs, and any other blockchain-based assets.

“Third Parties” means exchanges, law enforcement agencies, financial regulators, legal counsel, and any other external entities engaged by CRE Global in connection with a Case.

4. SCOPE OF SERVICES

4.1 Services Offered

CRE Global provides the following categories of services, subject to individual case assessment and the execution of a Service Agreement:

• Cryptocurrency fraud investigation and analysis
• Blockchain intelligence and on-chain transaction tracing
• Scam and phishing scheme analysis
• Digital asset recovery coordination
• Legal documentation and evidentiary report preparation
• Corporate blockchain security consultation

4.2 Case Assessment

All engagements begin with a free initial case assessment. This assessment is provided as a professional courtesy and does not constitute a commitment by CRE Global to accept a case or guarantee any outcome. CRE Global reserves the right to decline any case at its sole discretion, without obligation to provide a reason.

4.3 Service Agreement

No investigative work will commence until a Service Agreement has been executed in writing by both parties. The Service Agreement will specify the scope of work, estimated timeline, fee structure, payment terms, and deliverables. These Terms are incorporated by reference into every Service Agreement.

4.4 Scope Changes

Any material change to the agreed scope of work must be documented in a written amendment to the Service Agreement, signed by both parties. CRE Global is not obligated to perform work outside the agreed scope without such an amendment.

5. FEES AND PAYMENT

5.1 Fee Structure

CRE Global’s fees are determined on a case-by-case basis and are set out in full in the Service Agreement. Fee structures may include fixed fees, hourly rates, retainer arrangements, or results-based components depending on the nature and complexity of the Case.

5.2 Payment Terms

Unless otherwise agreed in the Service Agreement, the following payment terms apply:

• An initial deposit or retainer fee is required before investigative work commences
• Milestone payments may be required for longer or more complex cases
• Final payment is due upon delivery of the final case report or completion of agreed deliverables
• All invoices are payable within 14 days of the invoice date unless otherwise specified

5.3 Currency and Payment Methods

All fees are quoted and payable in Euros (€) unless otherwise agreed. We accept payment by bank transfer and other methods as specified in the Service Agreement.

5.4 Late Payment

In the event of late payment, CRE Global reserves the right to:

• Suspend all investigative activities until outstanding amounts are settled
• Charge interest on overdue amounts at a rate of 8% per annum above the European Central Bank base rate
• Recover reasonable costs incurred in pursuing overdue payments

5.5 No Refund Policy on Completed Work

Fees paid for investigative work that has been completed or is in progress are non-refundable, regardless of the outcome of the Case. This reflects the cost of time, resources, and expertise deployed in the investigation.

5.6 Results-Based Arrangements

Where CRE Global agrees to a results-based or contingency fee arrangement, the specific terms, success criteria, and fee percentages will be clearly documented in the Service Agreement. The existence of a results-based component does not constitute a guarantee of recovery.

6. NO GUARANTEE OF OUTCOME

6.1 Nature of Services

Cryptocurrency fraud investigation and asset recovery is an inherently complex and unpredictable field. The recoverability of digital assets depends on numerous factors outside CRE Global’s control, including but not limited to:

• The speed with which the Client contacts us following the fraud
• The technical complexity of the blockchain trail
• The cooperation of cryptocurrency exchanges and financial institutions
• The jurisdiction in which the perpetrator operates
• The applicable legal frameworks in relevant countries
• The availability of identifiable cash-out points
• Actions taken by law enforcement agencies

6.2 No Warranty

CRE Global makes no warranty, representation, or guarantee — express or implied — that any investigation will result in the recovery of assets, the identification of perpetrators, or the successful prosecution of any individual or entity. Every case assessment and communication from CRE Global represents our professional opinion based on the information available at that time and should not be construed as a guarantee of result.

6.3 Honest Assessment

We commit to providing every Client with an honest, realistic assessment of their case. We will not accept a case where we genuinely believe there is no reasonable pathway to any outcome of value to the Client.

7. CLIENT OBLIGATIONS

By engaging CRE Global, you agree to the following obligations:

7.1 Accuracy of Information

You confirm that all information, evidence, and documentation you provide to CRE Global is accurate, complete, and truthful to the best of your knowledge. Providing false, misleading, or incomplete information may compromise your case and may result in immediate termination of the Service Agreement without refund.

7.2 Cooperation

You agree to cooperate fully and promptly with CRE Global throughout the investigation, including responding to requests for additional information, signing necessary documentation, and following reasonable instructions from our investigators.

7.3 Legal Compliance

You confirm that your engagement of CRE Global’s services is for lawful purposes only. You must not use our services to pursue any action that is illegal, fraudulent, or in violation of any applicable law or regulation.

7.4 Communication

You agree to maintain open and timely communication with CRE Global throughout the case. Failure to respond to communications for a period of 30 days or more may result in suspension or termination of Services.

7.5 Third Party Authorisations

Where your case requires CRE Global to communicate with third parties on your behalf — including exchanges, law enforcement agencies, or legal counsel — you authorise CRE Global to do so within the scope agreed in the Service Agreement.

7.6 Non-Interference

You agree not to independently contact any third parties identified in the course of the investigation — including perpetrators, exchanges, or law enforcement agencies — without prior consultation with CRE Global, as doing so may compromise the investigation.

8. CONFIDENTIALITY

8.1 Our Obligations

CRE Global treats all Client information, case details, investigation findings, and communications as strictly confidential. We will not disclose any Confidential Information to any third party without your explicit written consent, except where required by law, court order, or where necessary to progress the investigation within the agreed scope.

8.2 Your Obligations

You agree to treat all information, methodologies, tools, techniques, and findings disclosed by CRE Global in the course of the Services as strictly confidential. You must not share, publish, or disclose any such information to any third party without our prior written consent.

8.3 Survival

The obligations of confidentiality set out in this section shall survive the termination or expiry of these Terms and any Service Agreement for a period of five (5) years.

8.4 Permitted Disclosures

Confidential Information may be disclosed where required by law, regulation, or court order — provided that the disclosing party gives the other party as much advance notice as is legally permissible and cooperates to seek appropriate protective measures.

9. INTELLECTUAL PROPERTY

9.1 CRE Global Materials

All content on the CRE Global website — including text, graphics, logos, icons, images, and software — is the exclusive intellectual property of CRE Global and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any CRE Global content without our prior written consent.

9.2 Investigation Reports and Deliverables

Upon full payment of all fees, CRE Global grants the Client a non-exclusive, non-transferable licence to use the investigation reports and deliverables produced under the Service Agreement solely for the purposes of their own legal proceedings, law enforcement engagement, and personal reference.

9.3 Methodologies and Tools

CRE Global’s investigative methodologies, analytical tools, proprietary processes, and technical systems remain the exclusive intellectual property of CRE Global at all times. Nothing in these Terms or any Service Agreement transfers ownership of any such intellectual property to the Client.

10. LIMITATION OF LIABILITY

10.1 No Liability for Outcomes

To the maximum extent permitted by applicable law, CRE Global shall not be liable for any failure to recover assets, failure to identify perpetrators, or any other outcome of an investigation, regardless of the effort or resources deployed.

10.2 Limitation on Damages

To the maximum extent permitted by applicable law, CRE Global’s total aggregate liability to any Client in connection with the Services shall not exceed the total fees paid by that Client under the relevant Service Agreement.

10.3 Excluded Losses

CRE Global shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or emotional distress, arising out of or in connection with the Services or these Terms, even if CRE Global has been advised of the possibility of such damages.

10.4 Force Majeure

CRE Global shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, changes in law or regulation, actions of government or regulatory authorities, cyberattacks, or the unilateral actions of third-party exchanges or financial institutions.

10.5 Third Party Actions

CRE Global shall not be liable for the actions, decisions, or omissions of any third party — including law enforcement agencies, cryptocurrency exchanges, financial regulators, or legal counsel — engaged in connection with a Case.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CRE Global, its directors, employees, contractors, and authorised representatives from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or any Service Agreement
• Your provision of false, inaccurate, or misleading information
• Your use of our Services for any unlawful purpose
• Any claim brought by a third party arising from your actions in connection with the Case
• Your violation of any applicable law or regulation

12. TERMINATION

12.1 Termination by Client

You may terminate a Service Agreement at any time by providing written notice to info@creglobal.eu. Fees for work completed or in progress up to the date of termination are non-refundable. Any retainer or deposit paid will be applied against outstanding fees, with any surplus refunded at CRE Global’s discretion.

12.2 Termination by CRE Global

CRE Global reserves the right to terminate a Service Agreement immediately and without liability in the following circumstances:

• Discovery that the Client has provided false or materially misleading information
• Non-payment of fees in accordance with the agreed terms
• Client conduct that is abusive, threatening, or otherwise unacceptable
• Discovery that the engagement would require CRE Global to act unlawfully or unethically
• Failure by the Client to cooperate for a period exceeding 30 days
• Any other material breach of these Terms by the Client

12.3 Effect of Termination

Upon termination, all ongoing investigative work will cease. CRE Global will provide the Client with a summary of work completed to the date of termination. All confidentiality obligations and intellectual property protections shall survive termination.

13. DISPUTE RESOLUTION

13.1 Good Faith Resolution

In the event of any dispute arising out of or in connection with these Terms or any Service Agreement, both parties agree to first attempt to resolve the matter in good faith through direct negotiation. Either party may initiate this process by sending written notice to the other party describing the dispute and the resolution sought.

13.2 Mediation

If the dispute cannot be resolved through direct negotiation within 30 days of written notice, either party may propose resolution through a mutually agreed mediator. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

13.3 Jurisdiction and Governing Law

These Terms and any Service Agreement shall be governed by and construed in accordance with the laws of the European Union and the applicable laws of the jurisdiction in which CRE Global is registered. Any disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

13.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable European consumer protection legislation, including the right to pursue complaints through your national consumer protection authority.

14. ANTI-MONEY LAUNDERING AND COMPLIANCE

CRE Global operates in full compliance with applicable European anti-money laundering (AML) regulations and financial crime prevention legislation. By engaging our Services, you acknowledge and agree that:

• CRE Global may be required to conduct identity verification checks on Clients as part of our AML compliance obligations
• We may be required to report certain information to relevant authorities where legally obligated to do so, regardless of client confidentiality obligations
• You confirm that the funds used to pay for our Services are from legitimate sources
• You confirm that you are not engaging our Services for any purpose connected with money laundering, terrorist financing, or any other criminal activity
• Failure to provide satisfactory identity verification documentation may result in refusal or termination of Services

15. ANTI-FRAUD NOTICE

CRE Global operates exclusively through the following verified channels:

🌐 Website: https://creglobal.eu 📧 Email: info@creglobal.eu

We will never:

• Contact you unsolicited by telephone, social media, or messaging app to offer recovery services
• Request payment in cryptocurrency for our services
• Ask for your private keys, seed phrases, or wallet passwords
• Guarantee asset recovery before conducting an investigation
• Pressure you into making an immediate decision or payment

If you receive any communication purporting to be from CRE Global that does not originate from our verified channels, please report it immediately to info@creglobal.eu. We take impersonation fraud extremely seriously and will take all available legal action against individuals or entities misusing our name or brand.

16. WEBSITE USE

16.1 Permitted Use

You may access and use our Website for lawful purposes only. You agree not to:

• Use our Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of our Website or its underlying systems
• Introduce malware, viruses, or any other harmful code
• Scrape, harvest, or systematically extract data from our Website
• Use our Website to transmit unsolicited commercial communications
• Misrepresent your identity or impersonate any person or entity

16.2 Website Availability

We endeavour to maintain continuous availability of our Website but do not guarantee uninterrupted access. We reserve the right to suspend, modify, or discontinue the Website or any part of it at any time without notice.

16.3 Accuracy of Content

The content on our Website is provided for general information purposes only. While we make every effort to ensure accuracy, we make no warranty regarding the completeness, accuracy, or currency of any information published on our Website.

17. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, and any executed Service Agreement, constitute the entire agreement between you and CRE Global with respect to the subject matter herein and supersede all prior agreements, representations, and understandings.

19. WAIVER

No failure or delay by CRE Global in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent breach.

20. CONTACT AND COMPLAINTS

For any questions, concerns, or complaints regarding these Terms or our Services, please contact us:

CRE Global 🌐 https://creglobal.eu 📧 info@creglobal.eu 📍 Operating across Europe

We aim to respond to all enquiries within 2 business days and to resolve all complaints within 14 business days.